9 Tools for Building Customer Loyalty

By Sean M. Lyden

Follow-up is extremely important to growing your homebased business. Like anything worthwhile, consistent follow-up requires a lot of effort, but over time you'll reap the benefits of a steady stream of repeat business and referrals. After all, it takes far less time and money to sell to an existing customer than a cold prospect.

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http://www.entrepreneur.com/sales/customerservice/article54792.html