How to Lose a Customer in 5 Ways

by John Jantsch

Getting a customer is hard work. Keeping them, or more importantly turning them into repeat and refer customers, requires an equal amount of strategic thinking and tactical action, but it’s where the real business building momentum is generated.

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http://www.openforum.com/idea-hub/topics/marketing/article/how-to-lose-a-customer-in-5-ways-john-jantsch